Refund policy

Refund & Return Policy

Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original accessories and components

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Items damaged through misuse or normal wear

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging

We'll review your claim and arrange a replacement or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Return Shipping

If the return is due to our error (such as receiving the wrong or defective item), TrendNestOfficial will cover the return shipping costs.

For returns due to a change of mind, customers are responsible for the return shipping costs.

Need Assistance?

If you have any questions about returns or refunds, please contact our customer support team at:

Email: info@trendnestofficial.com